You need an appointment to see any of the clinical staff. You can book in person or by telephone during our opening times. Appointments can be pre-booked up to four weeks in advance. Telephone consultations can be requested if a problem arises where you feel you do not need a face to face consultation but advice is needed.
We will only carry out blood tests if requested by one of the doctors. You cannot ask for a blood test yourself.
Urgent (Same Day) Appointments
If you think your problem is urgent, we aim to give you an appointment on the same day. We offer same day appointments based on clinical need. This means you may not see the doctor of your choice. Please do not abuse this service as it delays us from seeing patients who are unwell.
Sick notes, repeat prescriptions and referrals are not suitable for urgent appointments.
Our reception staff will ask you for details of your problem. The doctors ask them to do this so they can prioritise same day appointments. All our staff must keep anything you tell them confidential.
Routine Appointments
For any problem that is not urgent, we will offer you the next available appointment. If you want to see a specific doctor then the wait time may be longer depending on the doctor's availability.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am. The receptionists will ask for details to allow the doctor to assess the urgency of the call.
You may only request a home visit if you are housebound or are too ill to visit the practice; your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP; you should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Morning, Evening and Weekend Appointments
The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings. The practice also offers appointments from 7.00am to 8.00am on some mornings.
The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at 3 practices in the PCN.
- West Gorton Medical Centre
- West Point Medical Centre
- Hawthorn Medical Centre
The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.
Please ask the reception staff if one of these appointments would be convenient for you.
Practice Nurses and Healthcare Assistants
Not all problems need a doctor. Our reception team will offer you an appointment with the most suitable member of our team.
Cancellations
If you cannot attend your appointment then please inform us as soon as possible. This allows us to offer the appointment to someone else.
You can cancel an appointment in any of the following ways.
Keep it or cancel it but please don’t waste it
What To Do When We Are Closed
You can still get help and see a GP when we are closed. Please visit our page Out of Hours for information.
You can also send us some requests online when we're closed. Visit our online consultation page using the banner link below to find out what we are currently accepting.
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